Return & Refund Policy

📋 Overview

At ZULI Cosmetics, your satisfaction matters. Because cosmetics are personal-care products, we follow strict hygiene standards — so returns are accepted only for items that arrive damaged, defective, or incorrect. This policy explains exactly how it works.

✅ Return Eligibility

A product is eligible for return or replacement if:

• It arrived damaged or broken during transit.
• It is defective or not functioning as intended.
• You received the wrong product, shade, or variant.
• The item is unused, unopened, and in its original packaging with seals intact.

⏱️ Return Window

You can request a return within 7 days of delivery. To help us verify damage or errors, please report issues (with photos) within 48 hours of receiving your order wherever possible.

❌ Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Products that have been used, opened, or swatched.
• Items with broken hygiene seals or missing packaging.
• Products returned without a valid Order ID or proof of purchase.
• Free gifts, samples, and clearance/“Under ₹99” final-sale items (unless damaged).

📦 How to Request a Return

It’s quick and simple — just follow these steps:

1. Contact us on WhatsApp (+91 73003 08984) or email (support@zulicosmetics.in) within the return window.
2. Share your Order ID and clear photos/video of the product and packaging.
3. Our team reviews and approves eligible requests, usually within 24–48 hours.
4. We arrange pickup or guide you on return shipping.
5. Once received and inspected, we process your refund or replacement.

💰 Refunds & Replacements

• Approved refunds are processed within 5–7 working days.
• For prepaid orders, refunds go back to your original payment method.
• For Cash on Delivery orders, refunds are issued via UPI/bank transfer to details you provide.
• Prefer a replacement? We’ll ship the correct item as soon as stock is confirmed.

📩 Damaged or Wrong Item

Received a damaged or incorrect product? We’re truly sorry — we’ll make it right at no extra cost. Report it within 48 hours with photos and we’ll prioritise a fast replacement or full refund.

🚫 Cancellations

Orders can be cancelled before dispatch. Once an order is shipped, it can’t be cancelled, but you may still be eligible for a return if it meets the conditions above.

📞 Contact Us

Questions about a return? Our team is happy to help.

• WhatsApp: +91 73003 08984
• Email: support@zulicosmetics.in
• Support hours: Mon–Sat, 10 AM – 7 PM IST